All fields are required.

Close Appointment form

Returns Policy

Returns Policy

For the purchase of OR Hats, Surgical Hats. Medical Caps in General on Our Website

CHANGES AND RETURNS you want our customers to be fully satisfied with your online purchase. If for any reason you are not satisfied with your purchase, we accept your exchange or return within 14 calendar days from the date of purchase as long as the product has no signs of being used and maintain its original packaging. To proceed with the return of an item purchased in the online store first request a return by mail to [email protected] no later than 7 business days from the date of receipt of the product, indicating the reason for the return.

Shipping costs will be paid by the buyer.

Returns of customized or already used products will not be accepted.

How do I return?

You must first request a return via email to [email protected] within 7 working days from the date of receipt of the product, indicating the reason for the return to start the process of your return. Remember to pack the product properly so that it does not suffer damage during transport and arrives in good condition.

Unwanted products must be sent to our office at the following address, always indicating the return code that will be sent to you by email.

Shipping Address:


Round Delights, 5

28221 Majadahonda – Madrid

How will I receive my return amount?

Once the refund is approved, you will receive the amount in the same way that I make the payment.

When will I receive my return amount?

When we verify that the items are in perfect condition and with the tags, you will receive a confirmation email indicating that the amount (PVP of the item) will be credited to your bank account or credit card, depending on the original payment method.

In the event that Pilucaps has mistakenly shipped a different item than the one requested or if the quality of the item shipped is not adequate, please contact us at [email protected] for return and/or exchange. In this case, Pilucaps will bear the costs of both shipping and return.

The return policy was last updated on 24-05-2018.